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noreen1

The Property Management Puzzle | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...roperty-Management-Puzzle87632

shared by noreen1 on 07 Feb 15 - No Cached
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • ...70 more annotations...
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • next year.
  • next year.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich.
  • A significant chunk of hotel IT budgets -- 19% -- is spent on property management systems (PMS)
  • Some are ready to embrace cloud-based solutions; others want to expand their mobile capabilities; and others are excited about the possibilities rich data can provide in personalizing the guest experience
  • I think it’s really about the ability of the PMS to grow with the changing need. What we need today isn’t what we needed just two years ago
  • Both Nickelson and Yelley are experiencing different symptoms stemming from the same challenge: better integration between systems.
  • Every vendor and most of the hoteliers HT spoke to predicted that property management systems would eventually migrate to the cloud.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,”
  • “Just because they’re in the cloud doesn’t make it easier to integrate,
  • I agree, from a PMS standpoint, that I want to know everything about a guest when they show up at the front desk. I should be able to see that you’ve stayed with me, and if you posted about our hotel in our social space, and if it was a complaint.
  • noreen1 on 07 Feb 15
     
    Hoteliers are expecting a lot more out of their PMS's such as data acquisition, integration with other systems, mobile capabilities, and social media. This article describes some of the different directions hoteliers are taking based on their specific focus and desired results. Some of the advantages and disadvantages of cloud based PMS's are discussed such as mobility, internet connection redundancy for rural vs. urban areas, and multiple system integration. The increasing role of social media is also explored and the degree to which it should be utilized by the hospitality industry. There are many possibilities including using social media posts to mine guest reviews, as well as the ability to book your hotel on Facebook and receive a confirmation via text. I apologize for the diminishing hi-lighting towards the end, my tool bar is having some issues!
Jing Huang

Property Management System- The Future of Hotel Industry - Tourism and Hospitality - Zi... - 1 views

www.zimbio.com/...t+System+Future+Hotel+Industry

property management

shared by Jing Huang on 12 Sep 12 - No Cached
  • They work completely on the web and are based on the cloud.
  • It is the age of the Internet, the age when many businesses solely run on the Internet. From marketing to reaching new people, there is a lot that can be done with the help of this medium.
  • one of the major boons of Internet on the hotel industry has been the web based property management systems. Unlike previous applications which would burn a hole on the pockets, these online hotel software are user-friendly and do not need any additional hardware or software expenses. They work completely on the web and are based on the cloud.
    • Juan Du
      Juan Du on 14 Feb 13
       
      "Property Management System" play an important role in Hospitality management. Because the Internet plays a major role in improving the sales and customer relationship. The hotel need collect data to analyze the market and make the market plan. Property management system have a lot advantages. It is easy to make a reservation, the system can control the over booking. Use this system can keeping a check on the add-on services. Also PMS has its own system to operate the whole things. PMS is able to provide some basic function: enable guests to make reservations, enable guests to check-in/register when they arrive and check-out/pay when they leave, enable staff to maintain guest facilities. And it is easy to use, especially for employees.
  • ...9 more annotations...
  • Property Management System- The Future of Hotel Industry
  • Property Management System- The Future of Hotel Industry
  • Property Management System- The Future of Hotel Industry
  • It is the age of the Internet, the age when many businesses solely run on the Internet. From marketing to reaching new people, there is a lot that can be done with the help of this medium
  • Central Reservation System: One of the greatest advantages of using an online hotel software is that you do not have any more headaches about reservations.
  •   Numerous Point of Sale: Keeping a check on the add-on services your hotel provides can easily be done with the help of the numerous points of sales.
  • Sales and Marketing Console: To help popularize your hotel and make it known to people from across the globe, many PMSs have a dedicated sales and marketing console.
  • Travel Agents and Corporate Clients:It is also important that you properly deal with travel agents and corporate clients as they play a very important role in bringing in more guests to the hotel.
  • Connected to 1000s of Travel Portals: These property management systems  help you get connected to many travel portals like Travelocity, Tripadvisor and Expedia helping you reach more people. 
  • Karl Koenitzer on 12 Sep 12
     
    This article particularly caught my attention because it points out the major advantages of web-based PMS, but it does not mention the risk of transfering such sensitive guest information over the unsecure and unregulated Internet. Surely there are great cost-related and operational advantages to web-based PMS and that alone often motivates hotels to upgrade in that general direction. Afterall, the reason why the hotel is operated is to generate revenues. However, is risking the identity of thousands of your guests worth the money you will save? That is what this article does not cover. As the title points out, web-based PMS is the future of the industry, but securing the identity of the biggest drivers behind all revenue for your hotel is arguably more important. Is the risk worth the reward? I believe the Internet needs to become a more secure highway of information before the industry can fully embrace this new technological advancement. My thoughts on considering an upgrade to web based PMS: Research and proceed with caution.
  • ...5 more comments...
  • Jenan Williams on 13 Sep 12
     
    Karl- Valid point in saying is the "risk worth the reward", with all the viruses, glitches and hackers sensative information floating around in cyber world ready to be attacked and stolen. I feel its up to the cloud computing companies to set the security parameters to run their systems and for the industry to enforce them, so that we can embrace the growth of technology in hospitality.
  • jie shen on 25 Sep 12
     
    This article shows a lot of advantages of using online hotel software. Better Reservation system can be found on a cloud based PMS. More factors of hotel can come out to be a famous feature when they all come online. Much easier for a hotel to deal with travel agents and corporate clients when they using a cloud-based PMS.  The cloud-base PMS can bring the hotel to more travel portals which will lead to more clients. 
  • Mikaela Vourtsis on 12 Feb 13
     
    This article focuses on the numerous advantages of a Property Management System. It summarizes the fact that it makes a business more proficient and how a company can save by not spending money on additional software or hardware expenses. The main benefits that this article gives attention to is the fact that it assists in the reservation process and point of sale process, helps market and target the correct people, positivity deals with travel agents, and connects to several travel portals. All in all, a Property Management System is a great tool and advantage in the hospitality industry because it facilitates in all operations and helps companies with daily challenges.
  • Patty Ferrer on 12 Feb 13
     
    The hotel industry is crossing over to web based PMS and this article states that because it works off a cloud its less headaches and more user friendly. There are many reasons why a web based PMS can be beneficial and why the hotel industry is swithcing over. It can be used for multiple properties and reduce double booking. Another great feature is you can have numerous points of sales and it all interconnects. This is the future of our industry.
  • Juan Du on 14 Feb 13
     
    "Property Management System" play an important role in Hospitality management. Because the Internet plays a major role in improving the sales and customer relationship. The hotel need collect data to analyze the market and make the market plan. Property management system have a lot advantages. It is easy to make a reservation, the system can control the over booking. Use this system can keeping a check on the add-on services. Also PMS has its own system to operate the whole things. PMS is able to provide some basic function: enable guests to make reservations, enable guests to check-in/register when they arrive and check-out/pay when they leave, enable staff to maintain guest facilities. And it is easy to use, especially for employees.
  • Hanlu Hu on 16 Feb 13
     
    This article indicated the importance of Internet for hotel industry and also assumed that web based property management systems will widely used in future. The author listed some advantages of web based property management system:1) Central Reservation System: One of the greatest advantages of using an online hotel software is that you do not have any more headaches about reservations.2)   Numerous Point of Sale: Keeping a check on the add-on services your hotel provides can easily be done with the help of the numerous points of sales.3) Sales and Marketing Console. With the help of this console, you can access the database of your customers get in touch with them notifying them of special offers and discounts. 4)Travel Agents and Corporate Clients:It is important that you properly deal with travel agents and corporate clients as they play a very important role in bringing in more guests to the hotel.5)   Connected to 1000s of Travel Portals: Web based PMS help you get connected to many travel portals like Travelocity, Tripadvisor and Expedia helping you reach more people. 
  • Jing Huang on 17 Feb 13
     
    t is the age of the Internet, the age when many businesses solely run on the Internet. From marketing to reaching new people, there is a lot that can be done with the help of this medium. The hotel industry too is not insulated from its effect. Almost all kinds of hotels, from inns to bed and breakfasts to resorts, everyone is trying to tap the energies of the Internet and make optimum use of the medium. The Internet plays a major role in improving the sales and customer relationship.
Ruoxi Wang

Pro and Cons of Web Based Versus Server Based Property Management Systems - 0 views

www.propertymanagementsystemguide.com/...operty-management-systems.html

pro cons web based server based

shared by Ruoxi Wang on 03 Oct 13 - No Cached
  • There are pros and cons to each, it depends entirely on your business needs and situation as well as your budget, and which property management system offers your business the best all round solution based on your business requirements.
  • Your business needs should have been determined prior or during the first stages of the system evaluation process. 
  • With Web based hosted solution property management systems now being readily available, reliable and proven, having a server based system with data located on-site may no longer be deemed an advantage.
  • ...2 more annotations...
  • For both web and server based, if someone has unauthorized access to the property management system then your data/guest data is not secure.
  • There are both server based and web based systems that meet the Payment Card Industry, Data security standards so I can't say one is more secure than the other.  It would however be advisable that the property management system you decide to purchase meets the payment card industry data security standards.
  • Ruoxi Wang on 03 Oct 13
     
    This article introduced what are web-based and server-based management system and the pros and cons of each. We can not say which one is better. But a hotel need to consider its specific business requirements and budgets when choosing one. Either one can cause security problem, and security is already not an advantage of server-based management system now. What the hotel should do is to ensure their management system meet the industry data security standards.
marble_bird

CloudBasedvsDesktopBased_PMSHotels.pdf - 0 views

shared by marble_bird on 09 Jul 20 - No Cached
  • Even though keeping up with the modern developments in IT sector is crucial for the success and competitiveness of a hotel, it is usually very hard for new technologies to be accepted and implemented.
  • On the example of hotel property management system (PMS) and comparison between features of its older desktop-version and new web-based programs, this research aims at finding out at which stage and how effective is usage of cloud technology in hotels.
  • Constant innovation in hardware, software, and network developments and applications means that only dynamic organizations that can respond efficiently and effectively to these innovations, will be able to outperform their competitors and maintain their long-term prosperity.
  • ...42 more annotations...
  • It is crucial for tourism and hospitality practitioners to proactively incorporate new technologies into their businesses as these will improve service quality and differentiate their products and services.
  • In order to be able to follow the increasing guests' requests for qualitative services, it is mandatory for hotel management to constantly work on improving its functions and operations. For this it is necessary to keep track of innovations in sectors outside the hospitality, like IT sector that works on creating, developing and introducing new technologies
  • Hospitality is one of targeted sector that is considered appropriate for application of cloud technologies and services. Hotel Management System or widely known as Property Management System (PMS) is one of the system where IT practitioners saw the chance for improvement by ''moving it to the cloud''.
  • Hotels will be forced to upgrade their current systems so that they can respond to various and changeable guests' habits and requirements. However, until today, there was not enough academic papers related to usage of cloud technology in hospitality industry even though this sector is under continuous changes caused by usage of new technologies which made search, evaluation and payment of the hotel rooms easier than ever.
  • After comparing the two groups of hotels, from which one was using desktop PMS and other group cloud- based PMS, the results of the research were derived and presented. In conclusion of the paper, challenges with which the hotels are facing and which affect their decision of starting to use cloud- based technology as well as recommendation for future work will be discussed.
  • As stated by the Sharif (2010), cloud computing is the latest technology that is being introduced by the IT industry as the next (potential) revolution to change how the internet and information systems operate. The term “cloud” was probably inspired by IT text books’ illustrations which depicted remote environments (the Internet) as cloud images in order to conceal the complexity that lies behind them (Sultan,2010).
  • The goal of a new computing world is to develop software for millions to consume by easily accessing it over a network. Cloud service providers are making profit by charging consumers for accessing these services.
  • Products offered via this mode include the remote delivery (through the Internet) of a full computer infrastructure (e.g., virtual computers, servers, storage devices, etc.); the building blocks of an IT enterprise.
  • Services provided in this category include CPU processing on demand, virtual Web hosting, and storage on demand. The most notable vendors are Amazon’s EC2, GoGrid’s Cloud Servers, and Joyent.
  • With cloud computing, services and applications that were managed locally in the past requiring hardware, operating systems, web servers, as well as teams of network, database and system management experts are now provided remotely by cloud providers under this layer.
  • Cloud computing services can be adopted by firms in three different forms (Goscinski and Brock, 2010):
  • Public clouds - online applications that are open to everyone for free, such as Google
  • Private clouds - involves firms deploying key enabling technologies, such as virtualization and multi-tenant applications, to create their own private cloud database
  • Hybrid clouds - mix of the previous two types that are emerging with the intention of providing clients with a level of “control” over their resources
  • The cloud offers enterprises the option of scalability without the financial commitments required for infrastructure purchase and maintenance.
  • Reallocating information management operational activities to the cloud offers businesses a unique opportunity to focus efforts on innovation and research and development. This allows for business and product growth and may be even more beneficial than the financial advantages offered by the cloud.
  • These investments and efforts for a new technology to be presented open a new progress circle of technology advancements and it continues in the same way.
  • When creating software or an application for a hotel, IT personnel have to possess a certain level of flexibility, openness and creativity. On the other hand, hotel employees are expected to have more insightful and openminded approach towards new ways of performing business operations, sometimes take risks and have experiences with using different programs and applications.
  • A hotel's PMS can gather and keep valuable information about hotel guests by incorporating business intelligence tools which help hoteliers organize and make sense of the gathered data. Regardless of whether room reservations come from Online Travel Agency, Global Distribution Systems or by telephone, all of them are gathered, stored and managed in the PMS.
  • low investment costs were main reason for hotels from Group B to decide in favor of cloud based version.
  • Business intelligence options provide hoteliers with a threedimensional view of guest data, which allows easily statistical reporting and increased hotel management efficiency.
  • The aim of this study was to investigate the difference in practical usage of the two types of PMS systems – cloud based and classical (desktop) ones.
  • On the question about the reasons for using the current PMS type in hotels, answers of Group A were based on usage of their current PMS for years and on the fact that employees in all hotel departments were used to work on it. As time passed by, hotels upgraded their system to new versions for several times and additional customization was implemented with regard to hotel preferences.
  • Hotels from Group B were consisted of relatively new boutique hotels that operate for more than a year and from those that were not using any kind of PMS solution (they were using Excel tables and creating reservation records manually). The reason why hotels from this group wanted to use cloud PMS was a desire to try the latest technology used in hospitality industry.
  • Other reasons for using it were: PMS could be reached from any place where Internet connection is available, simple but effective design with lots of visual solutions, more options to enter the important information and the fact that it is working not only on any PC but also on any mobile device due to its mobile applications.
  • Simplicity of the cloud based property management system allows it to be productive. Cloud based PMS's can operate on any advice that has a web browser and the companies are putting their efforts to make it even more friendly on smaller devices like tablets and smart phones.
  • The similar amount of initial investments were confirmed by the Group A. Being considered as great amount of money for newly opened and small sized hotels to invest, management decided to try out the cloud version which allows access to this system based on monthly subscription with very little or no investment cost, depending on the solution provider.
  • After initial investments in the system implementation, hardware, software and training of employees, every year hotel makes a one-year-based contract for additional support services and, if needed, extra training. Support is provided any time a hotel reports an issue or malfunction by directly connecting to hotel's computer through remote programs.
  • Changes are made either for each hotel at a time, or after releasing new version, when provider try to convince all the current users to upgrade to it. Upgrade is provided by the extra charge, so these costs should be also considered during planning investments in classical PMS.
  • Regardless of which type of system they used, all participants were very careful about and interested in the matter of data security.
  • However, it is totally different situation with cloud based system, which is mainly open system where all authorized users and providers from outside have access to. Of course, it is up to hotel management to whom the authorization rights will be given and being an open system it makes support, development and innovation activities much easier. Cloud based PMS are hosted on some of the world's best known servers so there is no need for additional computers to be used as servers.
  • Although there are some great differences in functions and way of managing regarding classical and cloud based system, both have their advantages from which hotels do not want to give up.
  • One of the biggest advantages of cloud based PMS for the Group B is the fact that this system can be directly integrated with hotel online booking engine. This is considered as a great advantage for the hotels that besides having functional web site, wish to maximize use of its online booking engine, receive more online reservations directly from the guests and gain more profit.
  • Such a functional connection between hotel’s PMS and online reservation system allow hotels to have a social media integration as well. This means that hotels are able to receive online reservation through their Facebook page as well as receive direct links to its page from the biggest review sites such as TripAdvior.com.
  • In this paper two different approaches and perspectives on usage of cloud based and classical hotel management systems were exposed. Hotels from Group B have shown a tendency for usage of new technologies and readiness to adopt and continuously learn about them.
  • Among factors, affecting why hotel prefers one system over another, are type and size of hotel, through which channels are guest reservations coming, previous experience with IT stuff and different programs, etc.
  • Cloud based program can help them in order to update prices and room availability information to hotel's booking engine. This prevents overbooking, provides easily management of CRM functions and information, with no first investment costs or extra expenses which results in revenue increase.
  • Hotels that use classical PMS pay a great attention to the security issue because they do not want to risk opening their hotel for external intervention. In recent years we can find in media lots of evidence of information linkage from system that had much higher security measures than an average hotel.
  • Measuring the performance of cloud-provided services is another challenge for the hotel management, primarily due to the lack of measurement standards.
  • While investigating the previous knowledge about the other system solutions, hotels in Group A have claimed lack of information about the cloud technology and its solutions.
  • Even though IT stuff in these hotels has some basic knowledge about it, it is still not enough to convince the other managers about its benefits. Therefore it may be concluded that, besides trying to overcome the above mentioned challenges, developers of cloud based solutions to hotels should also work hard on training the potential clients about the positive aspects and correct usage of cloud technologies.
  • Lack of measurement standards for cloud-provided services in general as well as for hotels is another important limitation due to which qualitative research was conducted. Authors’ recommendation is that academicians should focus more on topics of cloud computing, cloud solutions for other business operations and on defining measurements standards for cloud services.
  • marble_bird on 09 Jul 20
     
    This article, published in 2015, covers a study performed in Turkey to analyze factors in hotels that lead management to prefer desktop-based PMS over cloud-based PMS or vice versa. The study uses qualitative research to determine the reasons for the usage of PMS and the advantages and disadvantage of either system. The study found that, among others, significant factors that contribute to the form of PMS implemented by mangement may include the size of the property, reservation channels, and prior level of IT experience.
Paulette Grant

New Search Technologies Mine the Web More Deeply - NYTimes.com - 1 views

www.nytimes.com/...23search.html

deep search data technology

shared by Paulette Grant on 31 May 13 - No Cached
  • Beyond the realm of consumer searches, Deep Web technologies may eventually let businesses use data in new ways. For example, a health site could cross-reference data from pharmaceutical companies with the latest findings from medical researchers, or a local news site could extend its coverage by letting users tap into public records stored in government databases.
  • Paulette Grant on 31 May 13
     
    The article talks about the new kinds of technology that major search engines such as google are using to reduce the 99% of data that is hidden and largely unsearchable by search engines. This 99% of information is indeed public but the challenge that search engines continue to face is finding a way to access these information. With the use of these new technology they will be able to explore beyond their current reach which will likely return a better quality of information that is delivered to online users. The new technology includes a software developed by Kosmix that would match data bases that contain meaningful information relative to queries been made, hence delivering a summary regarding important topics from numerous internet sources. Google on the other hand uses a web search strategy where it utilizes certain programs to determine the contents of all the websites that it comes in contact with. Deep peep is yet another technology that will send out spiders to crawl the web and index all data base on the web. This seem quite difficult to accomplish as the accumulation of information on the web is so profound that its needs more than just a crawler to penetrate deep beyond the tiny surface of the web that is presently been searched. Indexing every website will be a challenge as many website owners ensure that their websites are built to highly reduce, or block searches by search engines. Website integration technology has also been explore. Websites cross reference each other; an action that is quite similar to semantic web. However in my view if sematic web is unrealized; quite unknown and many online users are not familiar with its potential to interconnect data how is it that another program built on this platform or similar will be able to perform the task that semantic web never did? While the article was written a few years back it goes to show that the endeavors to penetrate unsearchable data bases have long been approached, and presently ther
Kassandra Baumgardner

Sales and Event Management Web Application Boosts Sales and Productivity for Restaurant... - 1 views

www.sfgate.com/...Application-Boosts-3691424.php

event web

shared by Kassandra Baumgardner on 23 Jul 12 - No Cached
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers.
  • delivered over $200M in leads
  • managed over $500M in events
  • ...12 more annotations...
  • result has been chaotic events, lost sales and not enough time to grow the business.
  • private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful
  • The event business is a $26 billion a year industry and it is being run on post it notes and ad hoc technology.
  • To fix the problem, I had to develop a easy-to-use, no hardware/software solution that was fast and intuitive."
  • stores all of the past client data
  • he web application can easily integrate with existing websites and social media channels
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers
  • Founded in 2008, Tripleseat has delivered over $200M in leads and managed over $500M in events in cities like New York, Boston, New Orleans, San Francisco, and Chicago. Jonathan Morse, a former Event Sales Manager, founded Tripleseat after he realized that restaurant Event Sales Manager were still using paper and pens to manage their banquet business.
  • Morse explained that private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful.
  • Tripleseat, a web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events, ranging from conferences to banquets to private dining affairs.
  • Tripleseat has enhanced my ability to service customers fast and efficiently with all of the tools right at my fingertips. The integrated system stores all of the past client data and has helped me reduce paperwork and focus on sales."
  • Tripleseat is a Sales and Event Management web application that increases event sales and streamlines the planning process
  • Leann Taylor on 23 Jul 12
     
    Tripleseat offers a cloud-based system that keeps client information-even little details- and can be used to assist event planners. Private parties/events represent over 30% of a restaurants revenue and event managers lose time and money conducting their planning the way that they have before. Tripleseat streamlines the process and makes finding leads and simplifying the planning process. 
  • ...1 more comment...
  • Sherine Mattison on 10 Nov 12
     
    The event planning industry was seen by Morse as a billion dollar industry so he decided that the planning and booking process had to be streamlined. The result was a "web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events." The application makes the business more efficient as it stores clients data, so that more emphasis can be placed on sales. "The web application can easily integrate with existing websites and social media channels," so that leads and proposal requests can be made easier.
  • rebecca Bonet on 10 Nov 12
     
    This article talks about a Tripleseat company a cloud base sales and event management application for the hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurant hotel and unique venues as costume. Tripleseat has delivered over 200m in leads and managed over $500 million in event in cities around the country. THE EVENT BUSINESS IS a $26 billion a year industry and it is being run on past it notes. Tripleseat, a web base sale and event application that can deliver and capture leads while simplifying the book and planning of event
  • Kassandra Baumgardner on 22 Feb 13
     
    This article discusses a program called Tripleseat that was created in 2008 as a way to better organize sales and even planning within the hospitality industry. The program is a cloud-based software that provides a competitive edge that event managers need. The founders of the software said that the idea came when he realized that Event sales managers were still using paper and pens to organize their events. He said that event planners were losing sales by not having a simple organized system to track their events. The point of Tripleseat is to provide a fast yet simple to learn program that allows event sales managers to easily book and plan any sort of event no matter the size. It keeps track of little details as well as past client information, there is less paperwork, and managers are able to focus on sales. Since this is a web application it can easily be integrated with other websites as well as social media. It is a sophisticated event planning system, but is also offered at a manageable cost. This type of system sounds like a great system to use. I only wonder if it is able to interface with a property management system of a hotel? Especially one that isn't cloud-based.
jbrit055

Cloud Computing: Explained for the Hotel Industry - 7 views

hoteltechreport.com/...cloud-computing

cloud computing hospitality industry

shared by jbrit055 on 17 May 20 - No Cached
  • if you want a more efficient, streamlined back office and happier guests, then “the cloud” can help you meet your goals
  • cloud-based applications are usually a lot cheaper than traditional systems.
  • cloud computing is when you use programs, store files, or access data via the internet rather than on your hard drive.
  • ...25 more annotations...
  • When an application is “cloud based” it means that it lives on third party servers.
  • Avoids costly and painful installations
  • Eliminates negative depreciation (in fact, the software gets better with age, since updates can be made at any time) 
  • Pushes software companies to consistently earn customer loyalty with innovation and great service
  • No discussion of cloud computing in the hotel industry would be complete without mentioning Cloudbeds, the first property management system startup in years to serve 1 million beds with its software.
  • Hotels that use Cloudbeds log into it directly in a web browser like Internet Explorer or Chrome. This is a big advantage for hotels because you can access the application on any device.
  • When a system is cloud-based, it can innovate faster because changes can take effect immediately.
  • Implementing cloud-based software can make your operations more efficient, save time for your employees, and create more positive guest experiences.
  • Another reason for Cloudbeds’ rapid growth is that their software can easily integrate with other tools. Cloudbeds has an extensive marketplace of integration partners, including Whistle, TrustYou, and Oaky, that it can connect to via an API. Because everything is located in the cloud, a hotel doesn’t need to download any programs or plug-ins to add a new integration. These add-ons can offer upgrades and analyze reviews, among other things, so you can improve guest service and even earn incremental revenue.
  • if you want a more efficient, streamlined back office and happier guests, then “the cloud” can help you meet your goals
  • if you want a more efficient, streamlined back office and happier guests, then “the cloud” can help you meet your goals
  • Implementing cloud-based software can make your operations more efficient, save time for your employees, and create more positive guest experiences.
  • “The cloud” wasn’t created overnight; instead, decades of technological evolution led to cloud computing.
  • Requires minimal upfront investment
  • a cloud based hotel software company like Cloudbeds might choose to rent space with a company like Rackspace to host their application (and yours) or alternatively they might use a service like AWS. 
  • One of the biggest misconceptions about cloud computing is that files and applications don’t live on physical storage servers.
  • AWS tends to be more scalable for fast growing applications but as end users your guests won’t notice the difference so it’s really a matter of preference.
  • If you’ve ever edited a Google Doc or uploaded files to Dropbox, then you’ve leveraged cloud computing.
  • If you use Microsoft Office, you might create a PowerPoint on your laptop (local storage), but when you save the file, it gets uploaded to your Microsoft OneDrive, which is housed in the cloud.
  • Benefits of Cloud Computing
  • lower switching costs for buyer
  • you can sign on securely via any web browser - even if you’re off-site.
  • t the same time, users can submit feedback to Cloudbeds about any bugs or glitches, which the Cloudbeds team can resolve quickly.
  • you may even save some money in your IT budget
  • your hotel can implement a new system seamlessly
  • anonymous on 17 May 20
     
    Cloud computing offers a more efficient way for hotels to keep up with data and programs for their company. When a hotel uses cloud computing, they are able to create more of a positive experience for their guests. It also is extremely helpful to use a cloud-based system because hotels could access their cloud-based application on any device. Cloud-based software also gets better with age because the updates can be made at any time so this will get rid of negative depreciation.
  • ...5 more comments...
  • anonymous on 02 Sep 20
     
    cloud computing is when you use programs, store files, or access data via the internet rather than on your hard drive One of the biggest misconceptions about cloud computing is that files and applications don't live on physical storage servers. When an application is "cloud based" it means that it lives on third party servers. Cloud computing provides several advantages over traditional computing: Avoids costly and painful installations Requires minimal upfront investment Allows software companies to focus resources on R&D/innovation Eliminates negative depreciation (in fact, the software gets better with age, since updates can be made at any time) Offers the ability to cancel at any time (plus has lower switching costs for buyers) Pushes software companies to consistently earn customer loyalty with innovation and great service integrate with other tools...These add-ons can offer upgrades and analyze reviews,PIE revenue management tool, a channel manager, a booking engine, and more operations more efficient, save time for your employees, and create more positive guest experiences
  • mtayl110 on 24 Jan 21
     
    This article explains what cloud computing is, the evolution behind the technology, and how the hotel industry uses cloud computing. Cloud computing can benefit hotels because they can use any device to log into cloudbeds on web browsers.This type of technology can make everyday operations more efficient, save employee time, and create an overall positive guest experience.
  • avanzado on 19 Jan 22
     
    This article explains what we've learned of Cloud Computing. The evolution to its upcoming may have taken a while but now it is here to stay. The use of Cloudbeds in the hotel industry has made operations more efficient, save time and money on employees and improves guest experiences. Cloudbeds has expanded its property management system to include: PIE revenue management tool, a channel manager, and more. The use of Cloudbeds is accessible through any web browser, this makes it efficient if you were working at home. Cloud computing is the next innovation we will see more of in the hospitality industry.
  • waldjustin13 on 16 Mar 22
     
    This article introduces you to cloud computing and its evolution. It also explains how the hotel industry can benefit from using cloud services. "Implementing cloud-based software can make your operations more efficient, save time for your employees, and create more positive guest experiences." Through the use of CloudBeds, a hotel employee can sign on and use property management software securely from any web browser.
  • dvieg001 on 18 May 22
     
    This article talks about the use and benefits of cloud based software for the hotel industry. It gives a simple explanation of how the cloud works. The major point that I found interesting is the usage of this software and how it is easier for hotels to stay up to date because any update in the system happens in real life at the moment without having to update individually every terminal
  • pjohn091 on 18 May 22
     
    The article discusses the hotel industry's adoption of cloud computing. By using cloud computing, you can use programs, upload files, and access data over the internet instead of storing them locally. Cloud computing and local storage are used together in some applications. In addition to hardware, software, training, and maintenance, IBM offered an extensive range of services. Due to Cloudbeds' ability to integrate with other tools, they have experienced rapid growth. Integrations can offer upgrades and analyze reviews, among other things, so you can provide better service and increase revenue. By implementing cloud-based software, hotels can stay ahead of the competition, save time for employees, and give their guests a better experience.
  • jbrit055 on 21 Jul 22
     
    This article describes what cloud computing is, and what it isn't, so people understand how it can be seen in the industry. The storing of data on the internet has been a huge innovation as it expanded storage beyond the typical storage offered on a device. By switching to this new technology, businesses may minimize future investments as the technology tends to work for many years and only requires quick updates. By researching what your business and customers need, you can make the right choices on whether this investment is worth it or not for your property.
earagon22

What Hoteliers Need to Know About Cloud-Based Technology and PMS | By Warren Dehan - 0 views

www.hospitalitynet.org/...4106819.html

Maestro Technology hotel Web-based PMS system

shared by earagon22 on 11 Jul 22 - No Cached
  • stro
    • earagon22
      earagon22 on 11 Jul 22
       
      My property uses Maestro!!!
  • Hotels are turning to technology to improve efficiency at a time when they are short staffed, but technology alone can’t improve operations or help boost revenue without a clear plan and measured research into the technology solution that actually meets their needs.
  • increase mobility property wide and better manage operations,
  • ...13 more annotations...
  • Truth #1: Integration is Complex
  • It is imperative to review on a granular level, the integrations supported within the PMS suite of modules that your property requires or plans to add, even when offered from a single vendor.
  • it may come as a surprise what is and is not available for cloud integration, and for seamless operations across all departments over the Internet. These could range from niche amenities, such as an on-property golf pro shop, to condo management, in-room devices, and guest facing applications.
    • earagon22
      earagon22 on 11 Jul 22
       
      My property moved to Maestro, a web-based PMS system, and learned quickly that not everything we needed was easily transferable if at all.
  • hotel operators should do a full analysis of what is and isn’t available for cloud integration with a given PMS provider in advance of investing in such a system.
  • Truth #2: Training is Necessary
  • Simply being attached to the cloud does not simplify the act of operating a hotel, but operating a hotel is easier in the long run if hotel employees are well trained.
    • earagon22
      earagon22 on 11 Jul 22
       
      I had a week of training for the new system prior to switching over.
  • Hotels adopting a cloud-based PMS will still need to monitor internal operating procedures to ensure the transition to new technology goes smoothly, and new employees are confidently guided through the onboarding process.
  • Truth #3: Data Does Not Take Care of Itself
  • Access to the cloud does not mean hotels can wash their hands when it comes to data security. Not only are hoteliers liable for maintaining the data they store in the cloud, even if it is physically off site, they must also take care to ensure they remain PCI compliant for any data residing locally.
  • While data in the cloud is typically backed up and secured automatically, it is a hotel’s responsibility to manage this within their local systems. The cloud remains separate, and none of these requirements go away if you adopt a cloud-based system for operations.
  • PCI compliance is simply the bar set for security standards regarding payment processing — a starting point for data security, not the solution.
  • Truth #4: Cloud-Based Technology Does NOT Solve Everything
  • Hoteliers understand when to offer the right amount of hospitality and when to step back and let guests enjoy their stay, and likewise it is important to understand when the technology is the right fit to address your needs and when it is not. Hotel operators should not assume they need a specific system without understanding its full feature set and the impact it will have on their guests, their staff, and their operations.
  • earagon22 on 11 Jul 22
     
    This article prvoides four truths that any property considering switching to a web-based cloud PMS system should consider. The first truth, integration is complex, delves into ensuring that one checks if the things supported within the new PMS satisfy the needs the property has. Secondly, training is necessary. Any switch to a new system requires extensive training so that the staff does not flounder. The third truth, data does not take care of itself, is reminding hoteliers that it is still their responsibility to protect their consumers' data and remain PCI compliant. Lastly, cloud-based tech does not solve everything. Hoteliers should be sure they know what they are getting and if it is necessary for their property. The president and co-owner of Maestro PMS, a web-based cloud PMS system wrote this article which is fascinating.
teresaricks

How the cloud is disrupting the hospitality industry | Lightspeed HQ - 2 views

www.lightspeedhq.com/...isrupting-hospitality-industry

shared by teresaricks on 30 Aug 18 - No Cached
  • back in the 40
  • first hotel management system Hoteltype
  • n the 90s
  • ...25 more annotations...
  • first database management systems
  • The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years.
  • Cloud-based hotel management systems
  • hosted by the vendor’s server rather than the hotel’s
  • On-site hotel management software, managed by the hotel’s IT team, comes with considerable upfront, maintenance and running costs.
  • business can save 50% with cloud computing solutions
  • limitless flexibility to work with the vendors of their choice
  • cost of general operational and maintenance fees,
  • are part of the package and covered by the vendor
  • personalized experiences with the help of captured customer information
    • npate083
      npate083 on 08 Sep 19
       
      Cloud based services will also allow the hotel to enhance the guest experience. The customer information can be captured and be shared through multiple outlets in a building to ensure the guest is receiving the best service possible.
  • With traditional software, hoteliers are limited to standalone software packages
  • The reality is that with traditional hotel management software, adding and removing resources is difficult and hoteliers are essentially stuck with one system until the license expiry date
  • cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider.
    • npate083
      npate083 on 08 Sep 19
       
      Cloud services allows the flexibility of using multiple vendors of your choice, as opposed to traditional software that did not offer that type of flexibility.
  • Cloud-based applications are offered as software as a service (SaaS)
    • npate083
      npate083 on 08 Sep 19
       
      Using cloud services will allow businesses to save on hardware installation cost as well as maintenance and running costs. According to this article, businesses can save 50% of their IT costs by switching to cloud services.
  • The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years.
  • Cloud-based hotel management systems – or, simply put, systems hosted by the vendor’s server rather than the hotel’s – give hoteliers a single, scalable system from which to manage every aspect of their hotel business.
  • A Frost & Sullivan study showed that business can save 50% with cloud computing solutions. The apparition of the cloud and its flexible pricing has slashed businesses’ hardware costs, making it possible for even hotels with small budgets to run an advanced management system.
  • SaaS hotel management systems are pay-as-you-go. Therefore, rather than having to pay a large sum for a long-term commitment, hoteliers can pay smaller amounts on a regular basis.
  • The cloud lets hoteliers record this data – their preferences, transactions and behavior – every time the customer interacts in some way with their hotel, such as ordering room service, eating in the hotel restaurant or even booking a day trip or spa session.They can then use this data to make suggestions based on the customer’s preferences and behavior.
  • Secondly, they enable you to provide guests with the convenience and seamless experience they expect, even before they step into the hotel reception. Armed with a cloud-based system, you can give your guests the convenience they now expect from a hotel stay, such as booking rooms on their mobile phones or accessing their room from an app, to name a few examples.
  • with traditional hotel management software, adding and removing resources is difficult and hoteliers are essentially stuck with one system until the license expiry date. You’re in a contract, with very little wiggle room.
  • Cloud-based software gives hoteliers a hotel management system that facilitates rather than restricts business operations. Unlike their on-site predecessors, cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand. They give hoteliers the agility and freedom to add or remove resources in line with their growth and scale their hotel management systems to the services they offer.
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider.For hoteliers, this capacity and the possibilities that it brings are revolutionary. They now have limitless flexibility to work with the vendors of their choice and can bundle applications together thereby creating a truly customized management suite that meets their needs.
  • Cloud-based technology gives hoteliers the key to run smart businesses that are in tune with modern-day travelers, and more profitable.
  • klint005 on 30 Aug 18
     
    This article speaks on how cloud systems are changing the hospitality system in a BIG way. Listed below, are how it is doing so successfully: Due to Cloud-based applications being offered by a vendor, there is no expensive hardware to install which makes it a reoccurring system for smaller hotels to be able to use such an advanced system. They allow guests to maneuver through their stay stress-free and giving them the convenience of not having to go down to the front desk to ask questions or make any food orders and these cloud systems record their behavior which allows the hotels to give them suggestions on where to go, what spa treatments to get and of course, what food to order. It also allows hotels to integrate software with various vendors unlike the traditional ones being used. With this, hoteliers can now have a customized management suite to meet all of their needs.
  • ...1 more comment...
  • Olivier on 27 Aug 19
     
    Cloud computing software basically allows hotels to build their own IT infrastructure. Cloud computing is expanding in the trends of hospitality software allowing hotelier to operate their hotel management system with just a computer and a web browser wherever they are on real time. In addition one of the main advantage is the ability to integrate other vendor's software into their own opening a seeming less opportunity to work with whoever they desire. Cloud computing allows a cost reduction on the IT department as well as a better connectivity with guest demands and expectations.
  • npate083 on 08 Sep 19
     
    This article summarizes the benefits of switching from a traditional software system to a cloud based system. Some of the benefits the article mentions are low costs, better guest experience, and more flexibility. The article highly suggests that in the next few years most hoteliers will be switching to a cloud based software system.
  • teresaricks on 25 Jan 21
     
    This article gives an in depth look at how cloud computing is enhancing the hospitality industry. It gives a variety of pros to cloud computing and compares cloud computing to traditional or older ways of using servers.
LU DENG

Choice installs cloud PMS in 5,000th hotel | Hotel Management - 0 views

www.hotelmanagement.net/...loud-pms-in-5000th-hotel-14611

PMS

shared by LU DENG on 01 Feb 12 - No Cached
  • Choice Hotels International has deployed its cloud-based hotel property management system, choiceADVANTAGE, to its 5,000th hotel
  • . The software's innovative features include efficient guest servicing, sophisticated revenue management, complete groups functionality, remote access, and full integration with the company's programs. As a cloud-based software, the system is also accessible from any computer that offers Internet access.
  • "Specifically designed and built to seamlessly interact with our central reservation and customer relationship management system on the Internet, this software adds value for our hotel owners and we're thrilled for its now truly global footprint."
  • ...1 more annotation...
  • Rate Center management tool,
  • Dhaval Khakhar on 01 Feb 12
     
    Choice hotels have deployed their cloud based hotel property management system choiceADVANTAGE, to its 5000th hotel, which is the Comfort Hotel De L'Europe of Saint -Nazaire, France, and is one of the lodging industry's most widely distributed web-based proprietary systems. This is a very user-friendly system and according to the chief technology officer of the Choice Hotels, the software also has an integrated solution to manage guest interaction at every stage. some of its features are efficient guest servicing, sophisticated revenue management, groups functionality, remote access and integration with company's programs. one of their main reasons to do this was to reduce their cost of purchasing, storing, and maintaining the costly infrastructure and hardware associated with the previous management systems. The hotel group also installed the Rate Center management tool, which will allow them to manage their pricing and inventory.
  • Jeremy Fairley on 03 Feb 12
     
    Good to see a strong working example of mass implementation like this. Proves that the web based model can work, so it will be interesting to see if more properties, and large chains in particular will adopt this model.
  • LU DENG on 28 Sep 12
     
    Choice made a wise choice! The cloud-based hotel property management system, choiceAdvantage, allows Choice Hotel to become more competitive in the hospitality industry by mastering efficient guest service, sophisticated revenue management, remote access, and so on. Since it is cloud-based, the system can be accessible to any computer that have Internet connection. The reason why Choice has made a wise choice is that It benefits a lot from this system by using less money. Usually hotel needs to spend more for installing and maintaing infrastructure and hardware. Since ChoiceAdvantage system is web based solution, it needs a minimal initial investment and save hotel a large sum of money. Choice hotel now starts to combine other management tools with its choiceAdvantage system to become more powerful in management level, which taught us that high-technology can help hotels improve and develop faster if it is applied in the right way.    
Panpan Xie

Aptech Launches New Hospitality Accounting Software - 2 views

nreionline.com/...ality_accounting_software_0621

hospitality accounting software

shared by Panpan Xie on 14 Jul 12 - No Cached
  • “This solution will lift hotel operations into the next decade of financial accounting,”
  • Competition became greater as technology became more affordable
  • with the Internet’s ease of use, anyone can access the best kinds of tools for an affordable price by signing up for a subscription for those tools
  • ...5 more annotations...
  • Aptech Computer Systems, a provider of hospitality software and enterprise financial accounting, has developed an advanced hospitality financial accounting system called the Aptech Next Generation Accounting Solution.
  • Aptech Computer Systems, a provider of hospitality software and enterprise financial accounting, has developed an advanced hospitality financial accounting system called the Aptech Next Generation Accounting Solution.
  • “This solution will lift hotel operations into the next decade of financial accounting,” says Cam Troutman, vice president of Aptech
  • The system is Web-based and developed in Microsoft’s VB.NET technology that leverages a Structured Query Language (SQL) database
  • Aptech developed its Execuvue Business Intelligence system in 1997. The system is now used by La Quinta Inns & Suites, Extended Stay Hotels, Hershey Entertainment, Dolce International, Concord Hospitality Enterprises Co., Starwood Hotels and Resorts, Benchmark Hospitality and Highpointe Hotel Corp.
  • david swatscheno on 14 Jul 12
     
    This article is all about Aptech and their new software. This is a web based software and able to work with just one company or be linked to multiple building or properties if you would like. They really see this software helping out in the hotel industry. This is a big tihng in the industry and will help out a lot of companies.
  • ...1 more comment...
  • Franc Pulido on 23 Sep 12
     
    As the title indicates, this article briefly discusses the release of a web-based, financial accounting system specifically targeting the hospitality industry. Created by Aptech, the Next Generation Accounting Solution system is bound to reduce payroll costs and drastically minimize the manual workload put into financial accounting. Thanks to this system, users will be able to monitor their daily numbers more efficiently and access data at any time from any computer with Internet access. Another advantage of the ANGAS system is that it fully supports sole proprietorships as well as corporations. In other words, hotel companies of different sizes should be able to utilize this web-based accounting tool. In summary, this article confirms how the use of cloud-based applications has allowed companies in the hospitality industry to simultaneously keep operating costs down and maximize their productivity levels.
  • frank rodriguez on 19 Oct 12
     
    Aptech Computer Systems, a provider of hospitality software and enterprise financial accounting, has developed a system that has the ability to help a hotel enterprise or the common Innkeeper. The is system is Web-based and was developed by the company Microsoft. The Company Ap tech has been around for 40 years and have been hotels with their performance management tools. Originally, they started working on interstate motel with their technology and from then on have been a huge success. I am sure people will be very sceptical when using this product because it is Web-based, however it does seem to be much easier to use and if something were to happen you have access to 24/7 customer service. For a business just starting out, this seems like a perfect tool.
  • Panpan Xie on 25 Feb 13
     
    An advanced hospitality financial accounting system is launched by Aptech Computer Systems, which is a hospitality software and financial accounting company. The system is based on internet and can be used by both individual and multi-property hotel companies. The president of the company thinks that with the help of internet, hospitality staff can access to the tools more easily. Also, he has positive attitude towards using new technology by more hotels. There is also an example for the technology's expanding role in hospitality industry. Smith Travel sent its research reports from two to three weeks a time to once a day. I think a good accounting system is very important for a hotel. In the globalized world, many hotels expand themselves in the world, and this system can bring convenience to multi-property hotels.
Yao Chi

Cloud Property Management System [Hotel PMS] by WebRezPro™ - 0 views

www.webrezpro.com

Cloud-based PMS system and its advantages

shared by Yao Chi on 17 Jan 13 - No Cached
  • A Cloud-Based Property Management System Open your doors to the Internet™ with WebRezPro, a powerful and affordable Cloud-based Property Management System. In addition to traditional hotel PMS features such as integrated accounting, GDS connectivity and multiple system interfaces, WebRezPro offers several advantages available only in a Web-based property management system. CLOUD PMS ADVANTAGES Simplicity WebRezPro operates over the Internet, eliminating many of the hassles and costs associated with a traditional PMS. Affordability While traditional hotel management software can cost thousands of dollars to setup and maintain, WebRezPro is available for just $5/month/room (min $60/month) and with minimal upfront costs. Integrated Web Reservations As an integrated and seamless online reservation system, there is no need to allocate separate room inventory for Web bookings. Anywhere Access WebRezPro is accessible to satellite offices and remotely-located personnel. You determine who has access to the PMS and from where. Data Security Your reservation and accounting data is automatically stored (and backed-up) in a secure computer facility complete with redundant Internet connections, 24-hour monitoring and diesel-powered electrical back-up.
  • Yao Chi on 17 Jan 13
     
    This is a web page that I found in an IT company' s web site. This company design Cloud-based Property Management System (PMS). Their product can help the manager manage their business in a simple and ecnomic way. In this page you will know the advance of this new PMS system when comparing the troditional PMS system. In addition there are several advantages of cloud-based PMS system.
hui wang

The Disadvantages of a Point of Sale System | eHow.com - 0 views

www.ehow.com/antages-point-sale-system.html

evaluation restaurants controlling cost benefits

shared by hui wang on 14 Mar 13 - No Cached
  • It is a computerized system that links the cashier and customer to an entire network of information, handling transactions between the customer and store and maintaining updates on pricing and promotions. Although a point of sale system has many advantages
  • Cost of Web Access
  • Updates
  • ...1 more annotation...
  • Security Risks
  • hui wang on 14 Mar 13
     
    This article is about the disadvantages of the point of sales system, which is including the cost of web access, system updates, and the security risks. Firstly, the POS that allows the user to connect a single register to a larger network of information that would otherwise be unavailable or inconvenient to access, thus, some companies decide to go with a web-based system rather than a software-based system, which direct bring additional cost. What is more, if the companies decided to undertake the software-based point of sale system, they need to continue updating the system with new versions from the manufacturer or software company, which means addition cost/fee. Moreover, customers who use the debit cards with POS system, that will face the security risks problem, If the companies use the web-based system, the customer will under the security and privacy risks that come with doing business on the Internet.
Jingyi Wen

Smart Web PMS - 0 views

www.smartwebpms.com

Web-based PMS Hotel

shared by Jingyi Wen on 04 Feb 12 - No Cached
  • Jingyi Wen on 04 Feb 12
     
    Smart Web PMS is a web-based PMS. It do not need hotel to install complex software, all you need is a computer with an internet connection. The dashboard displays the new reservations, recent check-in and check-outs, available units and urgent tasks on one screen. Once the information update the change will immediately show to all the users in real time. The reservation board show all the rooms states. Make reservation is simple, all you need to do is click the free unit. It also makes the online booking become more convenient. This PMS connect with most popular reservation platforms. Once the price or the availability of the hotel is changed the information on the reservation platforms will change. Once the platforms generate a booking the information will update immediately on the dashboard and reservation board. The workorder management system will report the existing repair task and problems in real time. It can send notification to the appropriate employees to deal with these problems. With the help of powerful system and filters we can find the information about the client quickly. It protects the data security by set access levels. Employees with different access levels have different aspect of the system can be viewed and edited. You don't need to worry about the security problems by use this system. This system back up the database in two separate servers in order to avoids damage of hardware failure. This system use https to transfer data which is the safest way to handle sensitive data. The servers who store the data are protecting by complex firewalls. I think this PMS is a good choose for hotels especially for the hotel that just start their business because this system charge base on the real number of units in the systems. It cost less than the traditional PMS.
  • ...1 more comment...
  • Jingyi Wen on 04 Feb 12
     
    My summary includes the feature, benefit and the price on the web page. Please click the button to read all the information.
  • YONGHE FAN on 04 Feb 12
     
    I like the Web-based PMS. If i was the owner of a hotel, I would like to use the Web-based. It would save my money on installation of several softwares and require less IT managers to maintain the system. All changes about rate, status and workorder would be updated to all users in real time.
  • Jingyi Wen on 05 Feb 12
     
    Yes, compare with the cloud-based PMS. I prefer the web-based PMS, because it keep the data more safe and the monthly cost is lower.
rebecca Bonet

Why Go For a Property Management System and Get the Best Deal for Your Hotel - WhaTech - 1 views

www.whatech.com.au/...t-the-best-deal-for-your-hotel

shared by rebecca Bonet on 29 Sep 12 - No Cached
  • Equipped with several advantages, property management systems are the rage in the hospitality industry currently.
  • Today the popularity of the web based hotel software has reached the corners of the earth and has managed to help hotels of all kinds.
  • If we start recalling the advantages of a property management system, the first thing that comes to mind is its cloud computing ability.
  • ...6 more annotations...
  • Today everyone is using the Internet for almost everything.
  • The booking process is also very simple. A few clicks and a user can get a room booked into a hotel.
  • Hotelogix Property Management System can be used for managing multiple properties.
  • Property management systems can equip to serve in many more areas and this is the sole reason why more hotels and hotel managers are using web based hotel software to manage their work.
  • Today the popularity of the web based hotel software has reached the corners of the earth and has managed to help hotels of all kinds. Irrespective of their sizes, small, mid-sized hotels and large hotels are being greatly benefitted from web based hotel software.
  • The web based system enables hotels to keep their data in secured locations that cannot be encrypted easily
  • Xu Wang on 29 Sep 12
     
    This article talks about why so many hotels go for PMS, based on the advantages of PMS, hotels began to find out that PMS is really useful and helpful. And people would like to choose PMS as it is very convenient for people to use. It also talks about cloud computing ability of property management system. As people are used to use internet, PMS can equip to serve in many areas.
  • rebecca Bonet on 29 Sep 12
     
    This article talks about hot hotel are using more PMS, especially big and small hotel of all kind. Property Management systems are used in a lot of hotel because it is a secured data base system. This helps hotels limitless data storage space. Also, since everyone is using the internet for almost everything. Guest are using more of the hotel property management system to find out what available in different hotel. Hotel employee love the property management system, especially when it managing multiple properties. For example, manage a chain of hotel distributed. This is the reason why hotel is using this application to improve their standard across the world.
laura kaczkowski

Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

www.prnewswire.com/...ook-hotel-rooms-135915248.html

shared by laura kaczkowski on 14 Sep 12 - No Cached
  • Advanced Search Search Products & Services    News Releases Close Send a release Member sign in Become a member For bloggers For journalists Global sites Products & Services Knowledge Center Browse News Releases Contact PR Newswire
  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
  • ...8 more annotations...
  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.

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  • laura kaczkowski on 14 Sep 12
     
    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
  • Michael Anthony on 14 Sep 12
     
    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
Marcos Oliveira

Hotel software pioneer heads to the Cloud - 1 views

www.hospitalitynet.org/...4058991.html

shared by Marcos Oliveira on 19 Jan 13 - No Cached
  • Since 1994, protel hotel software has raised the bar for innovative state-of-the-art software solutions, proving a keen insight into the requirements and needs of hoteliers
  • protel hit the ground running by introducing the first property management system with a graphic user interface
  • protel was the first to offer a complete front office application on a mobile touch screen device
  • ...5 more annotations...
  • more than 4,000 clients use Cloud solutions by protel
  • web-based applications can be accessed through an Internet browser on different types of devices regardless of operating system or native language.
  • credo
  • protel hotelsoftware
  • "Eighteen years of experience and the constant exchange of ideas with 11,000 clients and partners have taught us what the industry needs. We believe that employing new technologies for hotel systems creates innovations that accelerate the industry's growth and substantially benefits clients and guests
  • Marcos Oliveira on 19 Jan 13
     
    A German hotel software company, protel, has been an iinnovative leader in the software PMS since 1994. Protel became a leader in the hospitality software field by introducing the first property management system with a grpahic user interface (GUI). Once companies began going mobile, they again were the first to offer a complete front office application on a mobile touch screen device. Protel offers several web-based applications that can be assessed through the internet on any type of device, any operating system and in any language. This particular articel I found interesting because I had never heard of the company but they have paved the way for many of the large hotel franchises to utilize mobile based apps for their hotels. With so many of the larger hotel chains, I would imagine that they would have been one of the original innovators of the mobile web based technology but instead it was a German company that helped pave the way for the hospitlaity industry.
Franc Pulido

Guestline Forms a Strategic Partnership with Luxury Hotel Group, City and Country Hotels - 0 views

www.hospitalitynet.org/...4057451.html

partnership hotels group

shared by Franc Pulido on 17 Sep 12 - No Cached
  • Using one centralised system provides the best all round option for our needs to standardise reporting, provide opportunities to expand our reservation delivery in the future and fully understand the value of our clients across our group
  • Being web-based, deployment of Guestline's solutions is simple and removes the need to install servers on-site
  • "Guestline stood out from the other solution providers on the market due to the complete package they offered – not only being able to provide the technical solutions we were looking for, but also their guaranteed future support and customer service, and the simplicity of installing and using their systems,"
  • Franc Pulido on 17 Sep 12
     
    As the title indicates, this article discusses the partnership between Guestline (Europe's leader in software solutions for the hospitality industry) and City and Country Hotels. This collaboration will consist of equipping The Wellesley London and Number Ten Manchester Street (both properties of C&C Hotels) with Guestline Web-based PMS. This system will provide C&C Hotels with a set of features including cross-selling functionalities. In other words, booking sales will be transferred to another property if the requested hotel is full. Thus, City and Country Hotels will be able to maximize productivity (no more calling from property to property to inquire if there are any rooms available, etc) and increase revenue thanks to the seamless integration of both properties into a centralized web-based PMS. The best thing about this partnership is that City and Country Hotels will also cut down hardware and software costs thanks in part to the use of a cloud-based system. Having Guestline has their provider of all technical solutions, City and Country Hotels will be able to place their focus on their revenue makers - their guests.
Yunfan Wu

The hospitality industry and call accounting - Business Intelligence Middle East - bi-m... - 0 views

www.bi-me.com/main.php

hospitality accounting business call revenue

shared by Yunfan Wu on 16 Oct 13 - No Cached
  • Call accounting, the ability to track and analyze phone calls, was originally invented in the 1970s as a way for businesses to manage phone usage within their organizations. By the early 1980s it had been adapted to the hospitality industry, allowing hotels and resorts to more easily track guest phone usage, recover telephone costs, and generate extra revenue through the resale of phone calls.
  • During the 1980s and 1990s call accounting systems were in high demand due to the fact that hotels could often generate thousands of dollars each month by marking up long distance calls.
  • In today’s world, major business and hospitality organisations strongly suggest that their properties use call accounting systems, and many require that their systems are up-to-date and accurate. They do this for four main reasons: (1) to recover the cost of long-distance calls, (2) to properly allocate, account for, and charge customers for phone usage, (3) to generate revenue through the resale of phone calls, and (4) to track phone calls made to and from their property for marketing, planning, and other purposes, and especially for handling and tracking emergency calls.
  • ...1 more annotation...
  • When buying a call accounting system, hotel managers have three system choices: software, hardware, or web-based products. Web-based products tend to get quite expensive due to the monthly subscription fees which are based on the number of extensions and users. Software products are more flexible than hardware-based systems due to the added capabilities of the PC, but often require large amounts of memory to store and retrieve call data efficiently. Hardware or stand-alone systems appear to be the most popular form of call accounting systems in the hospitality industry due to the fact that the systems are quite small and can be stored in a closet or drawer. Stand-alone systems, like software and web-based products, will automatically post call records directly to the Property Management System for future retrieval.
  • Yunfan Wu on 16 Oct 13
     
    This article introduced what the call accounting system is and the development of this system in hospitality industry. It can help the hotels track the calls and generate revenue. There are three kinds of call accounting systems, which are software, hardware and web-based products. Each one has its own advantages. Hotels should make choice according to its necessary and budget.
Xueling Wang

Why Use Web Based Point-Of-Sale? | Business 2 Community - 1 views

www.business2community.com/...eb-based-point-of-sale-0397933

hotel POS

shared by Xueling Wang on 22 Feb 13 - No Cached
  • Xueling Wang on 22 Feb 13
     
    A web based point-of-sale (POS) system is also called cloud POS.  This new technology allows managers to control operation remotely. The employees also can perform actions on the restaurant's computers through a mobile POS device. Some mobile POS devices will even allow employees to swipe credit cards and print out receipts on the spot. Compared with the traditional POS, web based POS makes it easier to fix any problems with the system, because a technician can access the business's account from a remote location and fix it right away.
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